Please be careful when placing a special order at the Core Store. Only unopened unmarked items will be considered for return.

Returning a stocked item to the Core Store

• Returns must be made within 30 days of date of purchase.
• All returns must be hand delivered in original unopened and unmarked packaging to Blalock 1026.

-Please remember to bring a copy of the Core Store invoice.

Returning a special order to the company

• Each supplier has specific instructions on returns.

-Please note that some supplier’s will not accept returns.

• All shipping and restocking fees will be the responsibility of the customer.

Call a Core Store customer service representative at 410-614-1647 to discuss your options.

Customers having problems with a product that was ordered through the Core Store from a Manufacturer should first contact the Manufacturer’s Technical Services Department to determine if the issue is user-based or product-based.

• Use the   Product Replacement Form to record all pertinent information.
• Follow instructions on the form and email the form to Core Store Customer Service at   jhucorestore@jhmi.edu.

“Backorder” means that one or more of the items on your order are currently out of stock with the supplier. We will go ahead and ship the merchandise that is available, and will backorder the rest. As soon as it is received at the Core Store, we will ship it to your lab that day. However, if we have not received the item from the supplier within 365 days, the order will automatically be cancelled.

• You can request to have your order held longer, or you may cancel the backorder by sending us an email to   jhucorestore@jhmi.edu.