1. Do I need a PO to place an order?  No.  You may not use a PO or a credit card to place orders through the GRCF.  You must provide a Johns Hopkins budget number.  The exception to this is our customers from KKI and the NIH labs at Bayview.  They may use a PO.  If you are a visiting professor and would like to make arrangements to pay by credit card, please contact us before ordering.
  2. When will I receive my order?  Orders will be delivered with your Core Store deliveries two to seven business days after you place your order.  Qiagen does not provide estimated shipping dates, so we will not be able to tell you when your order is expected.
  3. Will you leave the order in my lab if no one is there?  No.  Someone must be present in your lab for your order to be delivered.
  4. May I pick up my order, even if I indicated I wanted delivery when I placed the order? Yes.  Please call us between 9 AM and noon on the day you expect your order and let us know.  Please be prepared to tell us the order number and then name of the person placing the order.