All orders are final.
Orders cannot be altered once placed.
If you have questions regarding your order, please contact us or call 410-955-2836.
You must provide a Johns Hopkins budget number or a KKI PO when placing oligo orders. Do not provide a credit card number or a PO number from SAP. We cannot use them as payment.
Delivery times vary by length of gene ordered and by company. Please check your order history for updates on expected delivery dates.
If no one is present in your lab when your order is delivered, it will be returned to our facility. We will not leave an order without a signature.
If you wish to pick up your order, but selected delivery when you placed your order, please call 410-955-2836 the morning you are expecting your order and we will set them aside for pick up. Please have your order number ready when calling.
There are no shipping charges for any Gene Synthesis orders placed through the GRCF.