All orders are final.
Orders cannot be altered once placed. If you need to change something about your order, please call us immediately upon emailing the shopping cart. Once you receive the email stating that your order has been placed, it is too late to change it.
If you have questions regarding your order, please contact us or call 410-955-2836.
You must provide a Johns Hopkins budget number when placing oligo orders. Do not provide a credit card number or a PO number from SAP. We cannot use them as payment. KKI investigators should use their PI’s last name instead of a budget numbers. Orders will be consolidated and invoiced once a month. Upon receipt of the invoice, PO should be generated and provided to us for our processing.
siRNA and shRNA products may take 2-5 days for delivery. Please check on your order status from the order history on the portal from which you placed your order.
If no one is present in your lab when your order is delivered, it will be returned to our facility. We will not leave an order without a signature.
If you wish to pick up your order, but selected delivery when you placed your order, please call 410-955-2836 the morning you are expecting your order and we will set them aside for pick up. Please have your order number ready when calling.
There are no shipping charges for any siRNA or shRNA orders placed through our portals.